Refund Policy

At Fly Little Birdy, every order is made with care and produced specifically for our customers. Because many of our products are made-to-order, we ask customers to carefully review sizing, colours, and order details before purchasing.

Returns & Refund Eligibility

We offer refunds, replacements, or exchanges if:

Your item arrives damaged

Your item is faulty or defective

You receive the wrong item

Your order is significantly different from what was advertised

To request support, please contact us within 14 days of receiving your order.

When contacting us, include:

Your order number

Clear photos of the item

A description of the issue

Once reviewed, we will determine whether a replacement, exchange, store credit, or refund is appropriate.

Change of Mind

Due to the made-to-order nature of our products, we do not offer refunds or exchanges for:

Change of mind

Incorrect size selection

Incorrect shipping information entered by the customer

Minor colour or print placement variations

Please check all sizing guides carefully before placing your order.

Damaged or Incorrect Orders

If your order arrives damaged or incorrect, we will work quickly to resolve the issue.

Depending on the situation, we may:

Replace the item

Offer a refund

Provide store credit

We may request photo evidence before approving claims.

Refund Processing

Approved refunds will be returned to the original payment method used at checkout.

Please allow:

3–10 business days for processing

Additional time depending on your bank or payment provider

Shipping costs are generally non-refundable unless the issue was caused by us.

Lost or Delayed Shipments

Fly Little Birdy is not responsible for shipping delays caused by:

Postal carriers

Customs processing

Weather events

Incorrect address information provided by the customer

If your package appears lost, please contact us and we will do our best to assist.

Australian Consumer Law

Nothing in this policy excludes your rights under Australian Consumer Law.

Customers are entitled to a replacement or refund for major faults and compensation for any other reasonably foreseeable loss or damage.

For refund or return enquiries, please contact:

Fly Little Birdy

Email: info@flylittlebirdy.com

Website: flylittlebirdy.com⁠